Refund & Cancellation Policy

Effective Date: 1 July 2026 · Version 1.0

1. Subscription Cancellation

You may cancel your OrderBot subscription at any time by emailing support@azmahpoint.com.ng. Cancellation takes effect at the end of your current billing cycle. You retain full access to the Platform until that date.

2. Refund Eligibility

Subscription fees are generally non-refundable. A pro-rated refund may be issued at the Company's sole discretion in the following limited circumstances:

The Company is unable to provide the contracted service due to a fault on our end for more than 72 consecutive hours
A duplicate payment was charged due to a billing system error
Payment was made for a plan that was not activated within 48 hours of payment (excluding cases where activation failed due to the Vendor's failure to provide required information)

3. Non-Refundable Items

The following are not eligible for refunds:

Partial months where the Vendor has used the Platform
Unused message tokens
Payments made for a plan that was activated and used
Fees charged as a result of the Vendor's own error (e.g., selecting the wrong plan)
Paystack processing fees (these are collected by Paystack and cannot be reversed by the Company)

4. How to Request a Refund

Email support@azmahpoint.com.ng with subject "Refund Request — [Your Business Name]" including your account email, the payment reference, the amount, and the reason for the request. We will review and respond within 5 business days.

5. Refund Processing

Approved refunds are processed to the original payment method within 7–10 business days. Depending on your bank, it may take a further 3–5 business days for the funds to appear in your account.

6. Contact

support@azmahpoint.com.ng